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Frequently asked questions Frequently asked questions

Is there a set price I must charge my customers for their merchandise?
No. It is entirely up to you what you charge your customers. Our items do list retail prices, this is just a guideline, however the final decision is up to you. NOTE: If you order the Premium membership, your website will come with prices already marked over our discounted price. You may sell your items at that price or edit the prices to whatever you want. Its all up to you.

Where do I find pictures and descriptions for my website or auction postings?
As a member of jcsbargains.com, you have exclusive "Usage Rights" for all the photos and descriptions contained in our Members Area. In addition you may order our catalog and receive it by mail.
You may use the pictures in our website and or
our catalog to promote your business.
If at any time you require some more catalog for your customers, you may order them through our website.
You may use the pictures and discriptions in any way you want to promote your business

How long does it take to process and ship orders?
As long as ordered item is in stock, orders are usually processed within 24-48 hours(excludes weekends and holidays). Unless where indicated, all orders are shipped by UPS or USPS.

How long does it take for my customers to receive their order
It depends on what type of merchandise you ordered, and where your customer is located. Actual delivery time is determined by UPS, USPS, or whichever freight carrier is used for your order. It takes anywhere between 3-10 days. some have received their order in as little as 2 days after placing an order, but to be on the safe side only promise your customers 6-10 days.

What is your minimum orders.
We don't have a minimum order.
You may purchase 1 item or 200 items.
You may buy single or in case lot if you are a wholesaler

Are your products New or Reconditioned?
All our products are new.

How much is membership fee
Membership is free. No fee.

Do I have to be a business to purchase products from you?
No, you do not have to be a retail business or have a Federal Tax ID number to purchase products from our company. However, we do recommend that you check with your lawyer or with your county official for your own state or local laws.

What types of payments do you accept?
We accept Mastercard, Visa™, or bank debit cards through paypal We also accept checks and money orders. We even accept checks over the phone. In order to insure prompt shipment of your customers merchandise once it has been ordered by you, we must insist on prompt payment. Using visa or mastercard we can achieve this. For your convenience we also accept orders by mail.If you like you can use our mail order form to order our product by mail.

Can I track my customer's products orders.
Yes. After we ship your order,if it is shipped by UPS, you will receive a tracking number from UPS. If we ship your product by USPS, you are not automatically issued a tracking number. We will however send you a tracking number upon request.
To track an order, simply go to our Tracking center and enter the numbers

How do I calculate shipping charges?
For the sake of simplicity, we have a shipping table that shows our Estimated shipping charges based on the weight of your purchase. This is only guideline to actual shipping fees.

Will my customers see Jcsbargain on their shipped product.
No. Our merchandise is sent to the address you requested in your shopping cart information. There is no invoice included in the package.We do include a packing slip. You will receive your invoice via email after you place an order.
If they want to order some more in the future, they'll go to you, not us.

How do I order Product?
You may order our product in one of 4 ways

(1)Login into your account on our website use our shopping cart to order your products. Your shopping cart will contain your
profile, your past order history etc.. And as you order, all we need is the shipping address as you check out. And of course you pay with either credit card or paypal.

(2)Another way to order is by fax. You may simply write out your order and fax it to us.

(3)By Phone.
You may order by calling our 1-800 toll free number during our regular office hours.

(4)And finally you may order by mail. If you are a wholesaler and time is not factor and prefer to pay with check or money order, we welcome your order by mail. However unless you already established some credit with us, we will only ship your order after your payment clears your bank.

Is my credit card secure on your server?
Yes. We use authorize.net to process credit cards.
Authorize.net processes credit card for thousands
of companies on the Internet and their site is completely secure.
We do not keep any record of your credit card. It is charged as you enter it and no record kept. So your transaction is as save as can be.

Do you have Catalog?
Yes. We have a printed catalog that contains most of our products. You may order it for yourself. Or order a lot and have your store name imprinted on it for your customers.
a member.

How can I use your catalog in my business?
We have listed 15 ways to sell our products that is time tested and very effective. You may see them at
Our marketing Page

Can you put my company name on the catalog?
Yes! We can imprint your name and/or address on the front or we can imprint your name and address on the back for mailing purposes. It will not have our name anywhere on it so your customers will only contact you. However, you must order a minimum of 100 copies plus the cost of the imprint.

Do you ship out of the continental U.S.?
Yes. Alaska, Hawaii, Canada and all international destinations.

We are able to offer special export pricing that does not include U.S. duty fees. Therefore, we can offer substantial savings on items for export or for sale in duty free shops. Please call for your special export price list.

How fast do you ship?
Normally, your order will leave our warehouse within 48 hours (second business day). Between November 15 and December 31, please allow us up to 72 hours (third business day).

If you need your order shipped urgently then you may want to consider our overnite, 2day or 3day shipping.It will leave our warehouse the same day we receive it as long as it is received before noon EST

What if my customers receive shipment that is damaged?
Damaged shipments from handling must be claimed with the freight carrier. If any cartons are missing or damaged, be sure to note this on the freight bill. If you notice concealed damage after the driver has left, keep all the packing and call the freight carrier to return and inspect the damage and file a claim. We will replace any product that has a defect in workmanship but obviously we cannot be responsible for damage caused by the freight carrier. Defects in workmanship are covered under initial satisfaction guarantee or extended warranty.

What shipping methods do you use?
For orders weighing less than 200 lbs, we use UPS ground or UPS 3-day Select. Remember UPS will not deliver to a P.O. Box - you must have a physical address.

When you need something quick and don't mind paying a little extra we will use UPS next day air, UPS 2nd day air or 3 day select.

Large shipments of at least 800 lbs. will normally be shipped via common carrier (Old Dominion, Central, Averitt Express, etc.)


What if you are out of something I order?
Although we try to remain in stock at all times, unavoidable circumstances occur; such as a customer ordering an out of stock item. We do, however, stay around 92% in stock.
One sure way to avoid ordering out of stock items is to always check our out of stock list. before placing orders.

How often do you publish a new catalog?
We publish a new catalog every fall around September. Occasionally, we receive so many new, exciting items that we can't wait for fall so we do a revised catalog around March. We picture about 500 items our Catalog. We constantly strives to provide an inventory of top selling items.

How long do you keep items that have been dropped from the last catalog?
We try to keep them in stock from 2-3 months after a new catalog has been introduced. Sometimes we run out sooner and we are unable to reorder.

What kind of warranty do products carry?
Every product comes with our 100% satisfaction guarantee. If you are not happy after initial inspection with quality, materials or workmanship, return in unused condition in original carton within 10 days for exchange or credit.

Many products carry an extended warranty. Check the product's copy block in the catalog for extended warranty information. Some products come with one year, five year ten year or lifetime warranties.

Also your customers do not have to return defective merchandise to you. Instead, they return it to our Customer Service Department for repair or replacement. Our name is not on the packing slip, only Customer Service or CSC and a P.O. Box.

Are there products not in your catalog?
We have new items that arrive during the year As new items arrive, we usually do announcements via mail outs. Watch your mail for these.

We usually have a few items that were dropped from previous catalogs that are marked down to closeout prices. Watch your mail if you are a member and check our website often for special offers On new items and closeouts.

How can I get on your mailing list?
You will have an opportunity to subscribe to our mailing list when you open account. You will remain on our list as long as you are an active customer.

How do I edit my account?
Simple. First log into your account. And click on
"my account" on top right corner. That will put you
into your account. Scroll all the way down and click on "edit account". That will bring up all your personal profile. You can change your e-mail address, change password, subscribe or unsubscribe to our newsletter or change any of your personal profile that is no longer up to date.


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