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Frequently asked questions Frequently asked questions

OUR SHIPPING POLICIES
( Please scroll down to see the shipping Prices)

click here to view our International Shipping Policy Here


Normally, your order will leave our warehouse within 12-48 hours of placing the order. Between November 15 and December31, please allow us up to 72 hours (third business day).

If you need your order shipped urgently, we will guarantee to process your order immediately for a $10 express fee plus the usual shipping charges. It will leave our warehouse the same day we receive it or the next business day if after hours.

Damaged Merchandise

Damaged shipments from handling must be claimed with the freight carrier. If any cartons are missing or damaged, be sure to note this on the freight bill. If you notice concealed damage after the driver have left, keep all the packing and call the freight carrier to return and inspect the damage and file a claim.

We will replace any product that has a defect in workmanship but obviously we cannot be responsible for damage caused by the freight carrier. Defects in workmanship are covered under initial satisfaction guarantee or extended warranty.

Shipping Methods

For orders weighing less than 150 lbs, we use UPS ground or USPS. Remember UPS will not deliver to a P.O. Box - you must have a physical address.

When you need something quick and do not mind paying a little extra we recommend UPS next day air, UPS 2nd day air or 3 day select.

Large shipments of at least 800 lbs. will normally be shipped via common carrier.

SATISFACTION GUARANTEE

Every product comes with our 100% satisfaction guarantee. Please note that if you do not like our product, you may return it for a refund. Refund will be made back to the customers original method of payment minus shipping and 15% retocking fee.

Many products carry an extended warranty. Check the products for warranty copy. Some products come with one year, five year ten year or lifetime warranties.

***SHIPPING***

Estimated Shipping Charges

Purchase weight | Shipping Price


DOMESTIC
1LBS OR LESS--------------$6.95
2LBS OR LESS--------------$7.95
3LBS OR LESS--------------$8.95
5LBS OR LESS--------------$9.50
10LBS OR LESS------------$15.95
20LBS OR LESS------------$29.95
50LBS OR LESS------------$45.95
100LBS OR LESS-----------$52.95
150LBS OR LESS-----------$79.95

CANADA
1LBS OR LESS:---------$12.95
2LBS OR LESS:---------$14.95
3LBS OR LESS:---------$16.95
10LBS OR LESS:---------$19.95
20LBS OR LESS:---------$39.95
50LBS OR LESS:---------$69.95
65LBS OR LESS:----------$89.95

INTERNATIONAL

1LBS OR LESS:-----------$22.95
2LBS OR LESS:-----------$24.95
3LBS OR LESS:-----------$27.95
5LBS OR LESS:-----------$29.95
10LBS OR LESS:----------$49.95
20LBS OR LESS:----------$89.95
30LBS OR LESS:----------$129.95
40LBS OR LESS:----------$149.95
50LBS OR LESS:----------$169.95
60LBS OR LESS:-----------$199.95
65LBS OR LESS:-----------$229.95


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